Privacy Policy

Welcome to Shiu! This Privacy Policy outlines how we collect, use, and share your personal information when you visit or make a purchase from our website, www.shiuofficial.com (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically gather certain details about your device, including information about your web browser, IP address, time zone, and cookies installed on your device. As you explore the Site, we also collect data on the web pages or products you view, the websites or search terms that directed you to the Site, and how you interact with the Site. This automatically-collected information is referred to as “Device Information.”

We collect Device Information through the following technologies:

• Cookies: Data files placed on your device or computer, often containing an anonymous unique identifier. For more information on cookies and how to manage them, visit All About Cookies.
• Log Files: Track actions on the Site, including IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• Web Beacons, Tags, and Pixels: Electronic files used to record information about your browsing activities.

When you make a purchase or attempt to make a purchase through the Site, we collect information such as your name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number. This information is referred to as “Order Information.”

Together, Device Information and Order Information are collectively referred to as “Personal Information” in this Privacy Policy.

How We Use Your Personal Information

We use the Order Information we collect primarily to fulfill orders placed through the Site. This includes processing payment information, arranging shipping, and providing invoices or order confirmations.

Additionally, we use this Order Information to:

• Communicate with you
• Screen for potential risk or fraud
• Provide information or advertising related to our products or services based on your preferences

We utilize Device Information to help us screen for potential fraud (particularly using IP addresses) and to improve and optimize our Site. This includes analyzing customer interactions with the Site and evaluating the effectiveness of our marketing and advertising efforts.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use it as described above. For instance, we use Shopify to power our online store; you can read more about Shopify's use of your Personal Information here: Shopify Privacy Policy. We also use Google Analytics to understand customer behavior on the Site; you can learn more about Google’s use of your Personal Information here: Google Privacy Policy. You can opt out of Google Analytics here: Google Analytics Opt-Out.

We may also share your Personal Information to comply with legal requirements, respond to lawful requests for information, or protect our rights.

Do Not Track

Please note that our Site does not alter its data collection and use practices in response to Do Not Track signals from your browser.

Your Rights

If you are a European resident, you have the right to access, correct, update, or request deletion of your personal information. To exercise these rights, please contact us using the information provided below.

We process your information to fulfill contracts with you (e.g., processing orders) and to pursue our legitimate business interests. Your information may be transferred outside Europe, including to Canada and the United States.

Data Retention

We will retain your Order Information for our records unless you request deletion.

Minors

Our Site is not intended for individuals under the age of 18.

Changes

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, or if you have questions or concerns, please contact us via email at hello@shiuofficial.com